"We finally found a dev team we can rely on, and it has been a game changer for our company! 10/10 recommend this team to anyone”

When you work with us

You’re not only getting tried and true, proven online strategies and UX design that works. You’re getting an expert business partner that will support you in strategising your next best move, always talk to you like a human and will never wait more than a day to update you.

The agency you can trust

000

BRANDS WE'VE HELPED

0

REVIEWS FROM MERCHANTS

0

CLIENT REVENUE GENERATED

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YEARS AVERAGE PARTNERSHIP

Our approach

We have a unique approach that we’ve carefully developed over the 6+ years we’ve been working hand-in-hand with e-commerce leaders. We only get you involved when it’s absolutely necessary. Our clients don’t have time to waste on trying to figure things out alone, that’s what we’re here for.

“They exceeded our expectations, on time and on budget. Improved our overall online operations and increased sales by more than 300%”

The Rainy City Methodology

Research

It’s really important to us that you actually enjoy working with us (a radical notion, but we’re sticking to it) which is why we always offer a small project to start with, so we can get to know each other and see how it would feel for us to work together (invoiced for up to 10 hours). We’ve been on the wrong side of hiring external agencies and consultants and that’s no fun for anyone. We spend the time we need to integrate ourselves into your business, your world and understand what really makes your customers tick so we can create a solution that not only does what it’s supposed to (like increasing conversion and CLV) but actually gives you time back to do things like, you know, actually run your company.

• Smaller commitment upfront projects (so you can’t lose)

• Discovery workshops

• Process and project goals that feel good for you

• Current challenges and obstacles

• The big future vision

• Business goals and objectives

• Strategy


Attention

We’re not aiming straight for the wallet of your customers. We want to really understand what captures their attention and keeps it. Time is no longer the most valuable resource we have, our attention is. And with more noise than ever before online, it’s important for us to understand the finer nuances of what works to capture the attention of YOUR ideal customers, how they behave online and what keeps them coming back. We do this through things like heat mapping and User Experience research. 

• Competitor analysis

• Consumer buying behaviour

• UX research

• Heat mapping

• UX & Tech audits 

• Current performance analysis


Innovation

We’re not simply thinking about what we think looks nice, we’re using our research and the foundational strategy to make strategic design decisions based on what your customers actually want. Then, we're taking a deeper look into your backend, your systems, the entire customer experience from start to finish so that we can create an environment that they want to spend time in, tell all their friends about and come back to again and again. 

• Strategic exploration and discovery sessions

• App partners

• Development requirements

• Design direction, ideation and collaboration

• Design guidelines and strategy

• UX/UI Design for maximum conversion


Next level

We’ll develop the kind of site that makes you say “how did you get it to do THAT”. The kind of development that takes beautiful, strategic design (and your brand right along with it) to the next level. We design sites with a mobile-first approach (because that’s where pretty much everyone is going to find you), so that you have the absolute best chance at creating next level experiences for your audience that make it super easy for them to say YES to your products.

• Platform Migration

• Full Site Redesigns

• Front-end Development

• Backend Integrations

• Project Management

• QA Testing & Usability

• Site speed (we have our own custom site speed script)

• App Development & Installations


Your vision

Once you have the strategy, design, functionality and ongoing support from experts that you really need at the level you’re playing at, the only thing that’s left is to focus on your biggest vision and how far you can really take this thing. Buy-in from investors, bigger and bigger impact and influence, giving back and more. Now the fun really starts. And we can’t wait to help you get there.

• Customer retention optimisation

• Upsells, cross-sells and overall site optimisation

• Ongoing maintenance, optimisation and support as your brand continues to grow 

• Ongoing data-analysis to inform tweaks to the ever-evolving strategy online strategy (you can also use this data to inform your marketing and communications strategy)

• A/B testing

• Ongoing audits

• App setup

• Functionality improvements

• Anything else that will support you in this next phase of your explosive growth


How does this look in practice?

Depending on your goals, our process looks something like this:

1

Discovery workshop

2

High level strategy, looking for opportunities in your niche

3

UX research & mapping out the best approach

4

Redesign / Replatform

5

Front-End Development

6

Engineering

7

QA

8

Launch

9

Post launch support

10

Ongoing maintenance

1

Discovery workshop

2

High level strategy, looking for opportunities in your niche

3

UX research & mapping out the best approach

4

Redesign / Replatform

5

Front-End Development

6

Engineering

7

QA

8

Launch

9

Post launch support

10

Ongoing maintenance

Is this you?

  • You’ve been around the eCommerce block and you’re generating consistent revenue, now you’re ready to scale.

  • You’re past the start-up phase, no matter how long you’ve been in business, and you’re less focussed on scrappy growth “hacks”.

  • Your attention is set on becoming THE premium authority in your niche - and you want the storefront design and capability to represent that.

  • Your business has seen natural growth, you have a proven product and the reviews to prove it.

  • You’re more interested in working with a team of trusted experts than trying to figure it all out alone.

  • You want to work with a team that you will enjoy your time with, and potentially build a long-term partnership with.

  • You want to build, rebuild, or redesign in Shopify and are looking for experts to make it happen. Plain and simple.

  • … If so, then we’d encourage you to reach out and book a casual chat with us to explore if we’re a good fit for your goals.

“The level of professionalism is unreal, so fast to reply, translation of ideas is spot on, so patient and calm even when bombarded with questions and emails at all hours of the day. Nothing was a problem. You will probably wonder as I did, how they manage to get 5 stars on every review you see and now that we've worked with them I completely understand why.”

Need more logistics?

How much will it cost?

Hate to break it to you, but the answer is: it depends. Our bespoke redesign and rebuild packages are custom designed sites, so every project is different. Regardless of your goals, reach out with any questions whatsoever and we can help to give you a better idea based on what it is you really want to achieve.


How long does it take?

The whole redesign and rebuild process from discovery to launch can take from 2-6 months to completion depending on your unique needs and just how custom you want your site (we always recommend bespoke design for anyone generating over $1m in revenue). For the clients that are invited into our VIP maintenance partnership program, you become like family and we become part of the furniture


How soon can we start?

Get in touch now to start your journey with us!


Lets get to work

Ready to discuss the finer details? Let’s talk Shopify.

CONTACT

Get in touch

UK: 0800 5202 212 | USA: 929-999-5854
Email: hello@rainycityagency.com

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