Privacy Policy

About us

Rainy City Agency collects and processes your personal information in accordance with this privacy notice and in compliance with the General Data Protection Regulation (GDPR). This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Rainy City Agency is owned and run by Rainy City Group Limited, whose registered office is at Rainy City Agency, Floor 3, Leigh Spinners Mill, Park Lane, Leigh, WN7 2LB, United Kingdom. We are a company registered in England and Wales under company number 08808297. We are registered on the Information Commissioner’s Office Register registration number ZA343703.

Information that we collect from you

The information that is provided or collected might include your name, email address, postal address, telephone number and other contact details.

We may receive or collect such information through web forms and if you email or call us. We may also collect information about your computer or other device, including your browser type and IP address.

How we use your personal data

Rainy City Agency takes your privacy very seriously, we will never disclose, share or sell your data without your consent; unless required to do so by law.

We collect your personal data to provide our services to you and process much of this under the legal basis of “Performance of a Contract”. Where we obtain your consent, we process this data under the legal basis of “Consent”. In some cases, you provide us data that we may not have asked for directly such as enquiries and support, this data we may process under the legal basis of “Legitimate Interest” or “Performance of a Contract”.

We only retain your data for as long as is necessary and for the purposes specified in this policy.

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

Your rights

You have the right to access personal information that Rainy City Agency processes about you.

You can request information about –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

You may also request that we update any incomplete or inaccurate data about you. We will strive to correct this as quickly as possible unless there are valid reasons for not doing so.

You also have the right to request that we delete your personal data in accordance with GDPR.

You may request we action your rights by contacting us at Rainy City Agency, Floor 3, Leigh Spinners Mill, Park Lane, Leigh, WN7 2LB, United Kingdom. Or by emailing us at hello@rainycityagency.com

If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement.

When you sign up to an event you consent to us sharing your data with the event sponsor.

Rainy City Agency uses third-party service providers to provide us website hosting, storage, payment processing, data analysis, customer relationship management, email services, marketing, and other services. All processors acting on our behalf only process your data in accordance with the GDPR and comply fully with this privacy policy.

Safeguarding measures

All personal data collected is transferred and stored securely, using industry standard encryption protocols, and approved transfer mechanisms.

Our team is trained on the importance of Privacy and Data Protection and will adhere to our relevant policies.

Where your personal data is processed by 3rd parties it may leave the UK/EU and be processed or stored within the USA or other countries outside the UK/EU. We carry out transfer risk assessments on all the 3rd parties we use and ensure they have satisfactory controls in place to protect the privacy of your data.

How long we keep your data

Rainy City Agency only retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. For further details on our data retention periods please contact us.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Cookie notice

A ‘cookie’ is a small text file sent from a website and stored on the user’s computer by the user’s web browser. When you visit a site that uses cookies, a cookie is downloaded onto your computer or mobile device so that the next time you visit that site, your device will remember useful information such as preferences, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise the user experience and ensure the sites services function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.